Long Distance

Long Distance Telephone Company Tips

To choose the best long distance telephone company and calling plan, first determine your individual long distance telephone calling needs. We suggest that consumers review several recent long distance telephone bills to find:

how much you currently pay for long distance calls per month,

how many long distance calls you make per month,

how long your average long distance call lasts,

what your current cost per long distance minute is,

what areas you make long distance calls to most frequently (in state, out of state, international), and

what time of day and what day of the week you usually make long distance calls.

Once you understand your telephone usage patterns, shop around to determine the telephone company and long distance calling plan that is best for you. Contact several different companies and request written information about the long distance calling plans which they offer. For instance,

1. if you make most of your long distance calls at night or over the weekend, look for a plan that has the lowest night and weekend rates;
   
   
2. if you make most of your long distance calls to the same number, look for a plan that has a discount for the area code that particular number falls within;
   
   
3. if you have large long distance telephone bills, a volume discount plan may be best for you; and
   
   
4. if you make long distance calls at all times of the day and night, a flat rate plan may save you the most money.

More Information On How To Save On Long Distance

As with all purchases, read the fine print and make sure that the plan you choose is a "good fit." Specifically, look at:

Calling Patterns: Consider the price for making calls at different times of the day. Do you make most of your calls during the day, night, or on weekends? What is your average volume? Do you call mostly within your state, outside your state, or to other countries?

Monthly Fees: When an ad promises 10 cents a minute, look for any monthly fees or surcharges you have to pay to get that rate.

Minimum Charges: Look for minimum charges for each call. If every call has a 50-cent minimum, even a two- minute call can cost you 50 cents. On "up to 20 minutes for a dollar" plans, a one-minute call or a message you leave on an answering machine is a dollar.

Climbing Rates: An ad may say that all calls up to 20 minutes cost a dollar. Look for information on what happens to the rate structure after 20 minutes. The rate may increase dramatically.

Shop As You Would For Any Consumer Product

Ask your provider and other providers about any "sales" or promotions they might be running. Compare "apples to apples". Check out phone company web sites.

Check For Restrictions On The Advertised Rate

Time Restrictions: Is the advertised rate available when you want it? Some rates apply only at certain times of the day or only on certain days of the week. What are the rates at the other times?

Geographic Restrictions: Is the advertised rate available on all long distance calls - those that you make to someone in another state as well as those that you make to someone in another city in your own state? Some plans do not include long distance calls in the same state. Factor those rates in when you make your decision. Learn the terms intra- and inter- state.

Promotional Restrictions: Are the advertised rates constant or an introductory offer that's good for a limited time - such as, the first 60 days of your subscription? If so, what are the rates once the promotion is over?

Look At Your Monthly Bills Carefully

Pay attention to your bill, checking to make sure you are being charged exactly what you were told and expected. If you think there's a mistake, or if you just don't understand your bill, call your provider for an explanation.

Basic Rates: An ad promising "50 percent off the basic rate" isn't always a good deal because the "basic" rate is another term for the highest rate available.

Comparable Services: Make a list of services offered by each company. Compare similar services when looking at the rates.

Glossary Of Important Terms

Calling Card: An alternative method for billing and collecting for telephone services. Use is very similar to "credit card" use, but may have additional "per call" charges to the per-minute rates.

Dial Around: Long distance services that urge consumers to dial a long-distance provider's access code (or "10-10" number) before dialing a long-distance number, to bypass or "dial around" the consumer's chosen long-distance carrier and to get a better rate.

Inter-state: Calls made from one state to a different state.

Intra-state: Calls from one location in a state to another location within the same state.

Prepaid Calling Card: A variation of the calling card where the money for services are rendered. Time/units/money are removed from the card as it is use. **THERE CAN BE SOME HIDDEN CHARGES WHEN USING THESE - such as additional charges when using the card for a payphone call, and higher rates being charged for international calls.